Terms & Conditions

Soneva Jani Maldives

This is not an Official Website of Resort. This website is to promote and accelerate Resort promotions and bookings as Maldives Holiday Destination.

Your access to and use of the Service is conditioned on your acceptance and compliance with these Terms. These Terms apply to all visitors, users and others accessing website.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms please discontinue using website / services provided.

General

Because of the number of inquiries received, Guests are requested to inquiry by email or phone in terms of communication. All Booking information & services are provided / confirmed in writing by emails.

Resort Rates published on the Website
Rates published in this website are in United States Dollar (USD) currency and on Nightly Room Rate Basis, from the lowest season of a fiscal year. Rates are Average and for a general idea on Prices. Rates vary for different period of year and seasons. You may not claim on rates published which may vary from the one quoted / confirmed to you for your requested Booking.

Quotes you request
All rates quoted to you are in USD currency on Single / Double / Triple or Quadruple occupancy as per your request. Quotes are inclusive of accommodation, requested Meal plans, both ways Airport Transfers, Service charge, Green Tax and all other applicable Taxes. Guests are not levied to pay any extra charge for same (Apart from incurred bank charges or credit card processing fee).

General Booking Terms
All Booking requests are confirmed by email. A Resort Booking Confirmation Number is provided only after payment is submitted. You may not request a booking confirmation prior to submitting payment for your booking. After you have decided on a booking proper documents mentioning the services being confirmed as Booking Confirmation & Payment Invoice with full Reservation details is sent.

After payments are submitted, we proceed your Booking for Resort confirmation and update you on same. We will provide you with Travel Documents such as Payment Receipt / Booking Voucher along with your Resort Reservation Confirmation Number with all services booked by you after payment release.

Meanwhile, an update on Booking will always be sent to you.

General Payment Terms
Depending on travel period and availability of Resort being booked – A partial payment as Deposit or Full Payment is required to confirm a Booking. Please inquiry on actual payment term prior to confirmation.

You can make payment by Credit Card through Secure Payment Gateway or can arrange the same by Telegraphic Transfer to Company Bank Account. Full details with instructions for payment submission are provided through email. Incurred bank charges or Credit Card processing Fees may vary – Please check these details prior to confirming a Booking.

Financial Information
No Financial information are requested or collected from you. Payments made by Credit Cards are through Bank Secure Payment Server only.

Arrival to Maldives & Resort Check In / Out
All Arrival to Maldives are to arrive at Velana International Airport, also referred as Male’ International Airport (Formerly Ibrahim Nasir International Airport). On your Arrival Our Airport Officers with Resort Representatives will be standby to welcome you and to assist you with Resort Transfers.

You will also find respective Resort Counters at the arrival lounge of International Airport which is just 2-3 minutes walk away from the Arrival Lounge.

Please always check on check in check out - Prior to your Reservation.

Airport Transfers
Both ways Airport transfers are Included for all guests at the time of Booking Confirmation.We highly recommended you to check all details with us prior to confirming your Flights / Reservations.

Booking Amendments
You may request an Amendment of a confirmed booking and same will be arranged. However, please be advised Bookings within Resort cancellation period cannot be amended and cancellation fees will be charged.

Please always check on Actual Resort Cancellation / Amendment Policies.

Cancellation requests for confirmed Bookings must be received by us in writing by email or Fax and should be within cancellation deadlines. All cancellations to be received within active office hours (9 Am to 5 Pm) (MVT) +0500 UTC UTC/GMT & minimum 2 Days prior to the Cancellation policy – as processing time.

We encourage our guests to purchase their own Travel Insurance, which would provide full coverage of unexpected and uncertain scenarios causing a cancellation or interruption to their Holiday.

No Shows
No shows and Early Departures will be charged 100% of the total booking value.

Refunds
All cancellations eligible of Refund (based on cancellation policy) will be Refunded accordingly. Please do not hesitate to contact. We will be happy to assist you.

Force Majeure
An event beyond the control of Company its officers, directors, and employees; which prevents The Company from complying with any of it’s obligations under this Contract, including but not limited to:

Act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods); War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo; Rebellion, revolution, insurrection, or military or usurped power, or civil war; Contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly. Riot, commotion, strikes, go-slows, lockouts or disorder, or Acts or threats of terrorism.

In such events Occurrence we shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Limitation of liability
In no event shall Company, nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. The company, including its officers, directors, and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification
You hereby indemnify to the fullest extent to Company from and against any and / or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Sever-ability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted / amended without affecting the remaining provisions herein.

Assignment
We are allowed to assign, transfer, and subcontract its rights and / or obligations under these Terms of Services at any given time and without any prior notifications. However, you are not allowed to assign, transfer, or subcontract any of your rights and / or obligations under these Terms.

Variation of Terms
Terms may be revised at any time as it sees fit, and by using this Website you are expected to review these Terms.

Entire Agreement
These Terms of Services constitute the entire agreement between us and you in relation to your use of this Website and supersede all prior agreements and understandings if any.